2025-26
Navi Mumbai Municipal Corporation (NMMC)
Internal ERP Dashboard (Government Administrative System)
Background
Navi Mumbai Municipal Corporation operates through multiple departments such as Health, Water Supply, Engineering, Waste Management, Estate, and Ward Offices across seven nodes. Each department generates large volumes of operational data daily.
Previously, this data was distributed across different systems and reports, making it difficult for leadership to get a holistic view of city performance.
To solve this, the Municipal Commissioner requested a centralized dashboard that could provide real-time insights across all departments and support faster, data-driven decision-making.
Core problem
The Commissioner lacked a single, unified interface to:
Monitor all departments in one place
Track grievances, revenue, and operations in real time
Identify critical issues quickly
Compare performance across wards and departments
This resulted in:
Delayed decision-making
Heavy reliance on manual reports
Limited visibility into city-wide operations
Inefficient inter-department coordination
The dashboard was designed as a high-level executive overview, combining multiple data layers into a single, structured interface.
1. Grievance & Citizen Insights
Total complaints raised and resolved
Department-wise grievance distribution
RTS (Right to Services) applications tracking
Average department ratings based on service performance
Helps the commissioner quickly assess citizen satisfaction and service efficiency
2. Department Performance Overview
Visual comparison of grievances across departments
Average resolution time indicators
Department-wise workload distribution
Enables quick identification of underperforming departments
3. Revenue & Financial Monitoring
Property tax collection trends
Monthly revenue insights
Water tax collection breakdown
Ward-wise demand recovery
Provides a clear view of financial health and revenue streams
4. Property & Water Management
Property counts and categorization
Water connections distribution
Payment collection details (online vs offline)
Supports infrastructure planning and billing efficiency
5. Administrative & Operational Data
Asset distribution (land, markets, gardens, etc.)
Estate management insights
CFC (Citizen Facilitation Center) performance
Top-performing counters
Helps optimize resource allocation and operational efficiency
6. Expenditure & Budget Tracking
Department-wise expenses
Budget vs actual comparison
Employee distribution and workload
Enables financial accountability and budget control
7. Civic Services & Infrastructure
Smart city footfall analytics
Solid waste management efficiency
Fire incident tracking
Ward-level infrastructure mapping (with geo-map visualization)
Gives real-time visibility into city operations and safety
8. Health Department Monitoring
Vaccination data
Disease tracking (dengue, COVID recovery, etc.)
Hospital case statistics
Supports public health decision-making
9. Education Insights
School attendance tracking
Midday meal performance
Scholarship distribution
Library usage
Provides oversight into education initiatives
10. Smart City Analytics
Footfall tracking across locations
Toilet usage analytics
Public facility monitoring
Aligns with smart city initiatives and urban planning
Results and Impact
Created a single source of truth for all NMMC departments
Reduced dependency on manual reporting and fragmented systems
Enabled faster, data-driven decisions at the commissioner level
Improved visibility into grievances, revenue, and operations
Enhanced cross-department coordination
Supported proactive governance instead of reactive responses